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Contact Us:
(800) 829-8123
(760) 438-0398 fax
Customer Service

Technical Support:
(760) 438-7828 ext 2
Free Online Support
Software Registration

Mail:
Craftsman Book Co.
6058 Corte Del Cedro
Carlsbad, CA 92011

DEPARTMENTS:

Editorial Department

Estimating Department

Marketing Department

Contact Technical Support

Need some help with any Craftsman software title? Do you have a question we can tackle for you? Instead of calling our tech support line (1-760-438-7828 x 2) perhaps you can get help right here. Please read the Frequently Asked Questions Section in the Support Webpage first, then if we haven't addressed your particular problem leave us a message here. We will try to help you understand our software and use it to your best advantage.

Name:
Email:
Phone:
Which operating system is your computer running?

Which product is giving you problems?

If you have one of the estimating programs, what year is it?

Which of Craftsman's websites are giving you problems? If you are contacting Technical Support in reference to one or more of Craftsman's websites, please let us know by selecting them here. You may select more than one site by holding down the CTRL key and selecting:

Please describe the problem and try to be as SPECIFIC as possible. Important! The more information that you supply, the quicker we can solve your problem. Reporting that "the software doesn't work" does not give the tech support department enough information to diagnose your problem. What were you doing with the software stopped working? Did you get any error messages? If so, what did it say?

If the problem is reproducible, please list the steps required to cause it,leaving a blank line between steps:

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (*Note: it is much harder for us to fix non-reproducible bugs)

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