Refund Policy

All of our products are backed by our 100% guarantee. Ordering from Craftsman Book Company is risk-free to you. If you are not satisfied with any product that you have ordered from us - for any reason - return it within 10 days for a full refund. That's been our policy to customers for over 40 years.

Domestic Shipping Information

Orders will be shipped within 48 hours (excluding Saturdays, Sundays and most major holidays.) NEXT DAY AIR orders placed before 12 p.m. PST, Monday thru Friday, will ship that day. NEXT DAY AIR orders placed before 12 p.m. PST Friday will not be delivered until the following Monday in most areas. Saturday delivery is only available in specific areas, and not featured due to limited availability. If in doubt, please call 1-800-829-8123. All orders placed on Saturday or Sunday will not be processed until the next business day.

Expected delivery times:

  • USPS Media Mail, 7-10 business days*
  • USPS Priority Mail, 1-3 business days*
  • UPS Ground, 1-5 business days*
  • UPS 3 Day, 3 business days
  • UPS 2 Day, 2 business days
  • UPS Next Day Air Saver, 1 business day
    • Commercial Destinations:
    • Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day AirĀ® delivery is committed by 10:30 a.m. or 12:00 noon, respectively
    • Residential Destinations:
    • Next business day delivery by end of day
  • UPS Next Day Air, 1 business day
    • Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination
  • UPS Next Day Early AM, 1 business day
    • Delivery by 8:00 a.m. to major cities in the 48 contiguous states
    • Delivery by 8:30, 9:00, 9:30, or 10:00 a.m. to most other U.S. cities, including Anchorage, Alaska
    • Delivery by 10:30, 11:00, or 11:30 a.m. to additional locations

International Shipping Information

International shipment times vary based on method of shipping and destination. For more information about international shipments please visit USPS.com or UPS.com for approximate delivery times. Or email customer service: orders@costbook.com for more information about shipping. Please provide delivery address and product information for quotes.

International shipments will most likely incur duties and taxes, which are due upon delivery. These are government fees and not controlled by Craftsman Book Company. Since these fees and taxes vary by country we do not have any way to calculate them and charge at the time of purchase.

*Orders are shipped from California, delivery times are based on shipping from zip code 92011, and vary depending on destination. Delivery times are approximate and not guaranteed.